Full List of Safeguards

 

  1. This article presents the full list of safeguards for homeowners who looked for renovators through Deconstruct.

  2. All safeguards are at zero charge, unless otherwise stated:

    Pre-Reno

    • 1. Reno Buddy / Telegram Channel (throughout)

      • Any questions or issues on reno, you have our whatsapp!

      • We’ll be here throughout your reno journey end-to-end

      • This is the most practical way of safeguarding you.

      • Or join our telegram channel to crowdsource answers!

    • 2. Quotation Review

      • Once you have shortlisted your top 2 or 3 firms, so we can keep the firms we referred in check as well!

      • This includes firms outside of our referrals! Just don’t bomb us with like 10 of them or something.

    During-Reno (if you go with firms we referred - no obligations)

    • 3. Deposit Guarantee (hopefully never used)

      • 100% of homeowners’ deposit is protected - up to $50k (CASE equivalent).

      • For example, a $100k contract, with initial deposit of 20%, will have a protected coverage of $20k.

      • Homeowners are to notify Deconstruct within 7 days with proof of signed contract for validity

    • 4. Site Visits

      • With homeowners’ concurrence - to ensure workmanship and progress.

      • Normally done twice - once after tiling works, and once after carpentry is installed.

      • Homeowners are to notify Deconstruct if they are keen too

    Post-Reno (if you go with firms we referred)

    • 5. Survey and/or In-Person Feedback

      • Honest survey feedback on your renovation experience

      • Each ID/contractor has a “2-strike” rule - one strike for each “failed” feedback. Upon “2-strike”, they are permanently banned from taking our homeowners.

      • We are very serious in fixing the grey renovation industry.

    • 6. Mediation (hopefully not)

      • In events of dispute, we will be able to step in and mediate. Let’s hope it never ever reaches this stage.

  3. For any other clarification, do drop us a whatsapp text at 84943800.

  4. Deconstruct has the final call for all decisions and reserves all right to make any changes to the full list of safeguards and corresponding terms & conditions at any point in time.

  5. Thank you all for your support, as we continue to drive reliability in the renovation industry.