Why renovation is still so shady in 2024

We cracked the code, based on our 2 years of experience ploughing the fields

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1. Humans

80% of the IDs or contractors out there cannot make it. Sorry, but not sorry. Either they don’t have the right attitude and responsibility, or they overcharge for what they can deliver.

But on the other spectrum, 20% of homeowners are a**hole as well. Sorry, but not sorry too. Either they treat the IDs like dirt, or nothing can satisfy them.

As a result, we created an environment where 80% of the good homeowners are trying to match with the 20% good IDs/contractors.

This causes much distrust and doubt in everyone’s mind, as to whether the other party is genuinely someone good to work with.

2. Expectations

Most people only renovate once or twice in 20 years. To judge whether something is good, normally we tend to compare it with other experiences we had.

Given we do not renovate often, how do you judge if the works or experience is good?

The same experience might be a 9/10 for one and a 5/10 for another.

Take for example the black line along the edge of the carpentry below.

Source: Deconstruct

Many homeowners will find this black line an eyesore, and a “workmanship defect”.

In reality, this black line stems from the base of the laminate (i.e. the skin of the carpentry) being black.

In other words, it is normal to have this.

If the ID forgot to explain this to homeowner, after fabrication, it is sure to cause a hooha.

Of course, it is possible to reduce the width of it, or to “get rid of it”, but you get my point.

Hence, it is important for us to continuously educate homeowners on whether some things are normal, and whether some things should be fixed.

3. Noise

This frankly annoys me the most.

So many people out there claim that they are the best.

And so many people out there are recommending other firms that they say are the best.

When their top concern is to line their own pockets, without much afterthought on delivering this “best” promise.

Couple this with the lack of transparency in the market, nobody knows what the truth is, and this makes our job 3x as hard.

It is not wrong to make money, but surely there needs to be a conscience on how their actions can impact others negatively.

At least try to deliver what you pledged right.

Sadly, I don’t think this will ever be resolved.

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